Support
A little help from your syncs.
Find answers about your catalog, storage, email scheduling, and subscription.
The usual backstage questions
Where does synccess store my work?
Your catalog, contacts, briefs, notes, and draft messages live on your Mac and in folders you select. Open the app’s File menu to find your data folder and catalog files. Use Settings to change your storage locations.
How do I use an external drive or selected folder?
Select the folder in synccess Settings to grant access. Keep the drive connected when using it. If a folder has moved or access no longer works, select it again. Your existing files remain in their selected locations.
How does scheduled email work?
Connect your SMTP sender in the app and keep synccess running with an active subscription at the send time. The app needs a network connection. Missed or interrupted sends require review; check your Sent folder before sending again.
How do I restore or cancel my subscription?
Use Restore Purchases in synccess with the Apple Account used to subscribe. Manage or cancel renewal in your Apple Account’s Subscriptions settings. See subscription details.
Can I retrieve my files after cancelling?
Yes. Your local data remains yours. The subscription screen provides access to your saved data folder even when your subscription is inactive.
Does synccess use AI?
The Mac App Store version has no AI features. Optional online imports and email sending connect only to the services involved in those actions.
What Mac do I need?
The planned Mac App Store release requires macOS 14 or later and an Apple silicon Mac. Optional speech and translation features depend on your macOS version, supported languages, and installed Apple language models.
When will synccess be available?
Synccess is coming soon to the Mac App Store. Contact support for availability questions.